Shipping, returns and repairs
Free shipping to the US and UK, duties paid, so there's nothing extra to pay on delivery. Orders ship from our fulfillment partners in the US and the UK. Not right? Return any item from our collection within 30 days with a prepaid label. Pre-orders can be cancelled any time before dispatch. Our bags, like the Sabana Crossbody, are repaired for life by our workshop.
Shipping
Shipping is free on every order to the United States and the United Kingdom. We pay any duties and import taxes, so there is nothing more to pay on delivery. UK prices include duties and taxes at checkout.
Each order ships from a warehouse in the country it's going to. You'll get an email with tracking as soon as your order leaves.
Delivery times
Every piece is made to order in our workshop in Bogotá, so please allow up to 1 month for delivery. You're charged when you order, and you'll get an email with tracking as soon as it ships. You can cancel any time before it ships, for a full refund: reply to your order confirmation email or contact us.
Returns
You can return your bag within 30 days of delivery. We send you a prepaid return label, so returns cost you nothing. To start a return, contact us with your order number.
We refund to your original payment method once the bag reaches us.
Repairs, for life
If a seam, strap or buckle ever gives out, the workshop that made your bag will repair it, for as long as you own it. Contact us to arrange a repair, and see our care guide for how to keep the leather in good shape.