Refund policy

You can return any item within 30 days of delivery for a full refund. We'll send you a prepaid return label, so returns cost you nothing. To start a return, contact us with your order number at the address on our contact page. We refund to your original payment method once the item reaches us.

Made-to-order items. Orders are delivered within 1 month. You can cancel at any time before your order ships, for a full refund. If we can't deliver within 1 month, we'll email you with a new date and the option to cancel for a full refund.

Repairs. Our workshop repairs Sabana bags for as long as you own them. Contact us to arrange a repair.