Terms of service

Last updated: 10 November 2026

These terms apply when you buy from Sabana Leather at sabanaleather.com. "We", "us" and "our" mean Sabana Leather, a UK-based business trading as Sabana Leather. "You" means the person placing the order. Please read them before you order. They don't affect your legal rights as a consumer.

1. Contacting us

You can reach us through our contact page. We usually reply within 12 hours.

2. Our products

Our leather goods are made by hand in Bogotá, Colombia, from natural leather. No two hides are the same, so color, grain, small marks and texture will vary from piece to piece, and the leather will darken and soften with use. Some product images are renders or styled photos; we try hard to show each product accurately, but your piece may differ slightly from the images. These natural variations are not faults.

3. Placing an order

When you place an order, you'll receive an email confirming we've received it. A contract between us is formed when we confirm your order by email. We may decline or cancel an order, for example if a product is unavailable or a price was listed in error; if we do, we'll refund you in full.

4. Prices and payment

Prices are shown in US dollars for the United States and in pounds sterling for the United Kingdom. UK prices include VAT where applicable, and shipping to the US and UK is free with duties paid, so there is nothing extra to pay on delivery. You pay when you place your order. Payments are processed securely by Shopify and our payment providers; we never see or store your full card details.

5. Made to order and delivery

Our pieces are made to order. Orders are delivered within 1 month of the date you order. We'll email you tracking details when your order ships. If we can't deliver within that time, we'll tell you before it passes, with a new date and the option to cancel for a full refund. We currently ship only to the United States and the United Kingdom. See our shipping policy for details.

6. Cancelling an order

You can cancel your order at any time before it ships, for a full refund. Contact us with your order number.

7. Returns

You can return any item within 30 days of delivery for a full refund, using the prepaid return label we send you. Items should be returned unused and in the condition you received them. If you're a consumer in the UK, you also have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations; our 30-day returns window includes and extends that right. We refund to your original payment method within 14 days of receiving the item back. See our refund policy for details.

8. Faulty items and your legal rights

If an item is faulty, not as described or not fit for purpose, contact us and we'll put it right with a repair, replacement or refund. If you're a consumer in the UK, you have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them.

9. Lifetime repair on our bags

On top of your legal rights, our workshop will repair our bags for as long as you own them if a seam, strap or piece of hardware fails. Contact us with a photo and your order number to arrange a repair. This promise doesn't cover loss, theft, or damage from accidents, misuse or the natural wear and patina of leather.

10. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

11. Your information

We use your personal information only as described in our privacy policy.

12. Website content

The text, images, designs and logos on this website belong to Sabana Leather or our licensors, and you may not copy or reuse them without our permission.

13. Changes to these terms

We may update these terms from time to time. The version in force when you place your order is the one that applies to it.

14. Governing law

These terms are governed by the law of England and Wales. If you're a consumer, you can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation. If you live outside the UK, these terms don't take away any mandatory consumer protections that apply where you live.